Update Ticket

Learn how to update a ticket in TexResolve.

Request

• Method: PUT
• Endpoint: https://tex-resolve-backend.onrender.com/api/v1/user/tickets/id

Query Parameters

Parameter	Type	Description
id	String	The id of the ticket

Body Parameters

• Ticket Update Details: Provide the fields to update.

update ticket schema

{
  title?: string, // Updated title of the issue
  description?: string, // Updated issue description
  attempted_solution?: string, // Updated steps attempted to resolve the issue
  attachments?: Array<{ public_id: string; url: string }>, // Optional updated attachments
  tags?: string[], // Updated array of tags
}

Here's an example request body for updating a ticket:

updating ticket example

{
  "title": "Updated Login Issue",
  "description": "Still unable to log in, even after resetting the password.",
  "attempted_solution": "Checked browser settings and tried incognito mode.",
  "tags": ["login", "authentication", "error"],
}

Responses

Success

statusCode 200: success

Ticket details updated successfully

Errors

statusCode 401: Authentication error

User token is not valid or does not exist

statusCode 403: Forbidden

User not authorized to update this ticket

statusCode 400: Bad Request

Invalid request parameters

statusCode 404: Not Found

Ticket ID does not exist

statusCode 500: Internal Server Error

Try again or restart service